Deskside Support Engineer

Nityo Infotech

Deskside Support Engineer

Nityo Infotech


Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: IT-Administration, IT-Hardware, IT-Management, IT-Software/Development

Qualification: Diploma

Salary: Login to view


Nityo Infotech is looking for Deskside Support Engineers. This is a permanent position with Nityo Infotech.

This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.

 

Responsibilities

• Resolve client hardware/software PC problem tickets.

• A technical knowledge of the supported platform is required as well as a working knowledge of the hardware. Resolve tickets within the client SLA and obtain a high client Satisfaction Rating.

• Good communication skills are required.

Requirements Include

• All education levels are welcome, preferably diploma and above and with some relevant experience.

• Comfortable to work in Healthcare environment.

• iTiL v4 certification preferred. • Required to attend iTiL v4 course (sponsored by company) and pass within 6 months upon joining.

 

Working Hours:

7am - 5pm or 8am - 6pm or 10am to 8pm

Company Overview

Nityo Infotech is a global management consulting, technology services and outsourcing company. Nityo collaborates with clients to help them become high-performance businesses by leveraging comprehensive business and technology solutions across diverse domains. Nityo offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. Nityo leverages its extensive global offshore infrastructure and network of offices in... Learn More

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