Residential Concierge

W Singapore - Sentosa Cove Hotel

Residential Concierge

W Singapore - Sentosa Cove Hotel

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Customer Service, Hotels/Integrated Resorts

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view

Start Your Journey With Us

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


Job Description

As a Residential Concierge, you will be required to assist in daily operations of The Residences.  Ensure seamless and consistent service delivery, follow-ups and maintain accurate records of Resident/Owner requests on a list of Director-approved services, coordinating with various hotel departments, 3rd party vendors, as well as the onsite management office and the outsourced teams.  You will actively learn about residential operation, and support synergy between the different roles within the residential services team during his/her respective shift.

You will be required to facilitate special requests and this include airline reservations, ground transportation, dining reservations, spa and salon appointments, tickets to major events, accommodations, discount admissions, local area information and maps, and other services. In addition, you will have to assist with the direction and supervision of moves by scheduling and monitoring elevator and lobby access.


We are ideally looking for someone

  • Minimum Diploma and or equivalent in the Hospitality Industry
  • At least 2 years of related experience in concierge, hospitality, or service.
  • Possess good communication & interpersonal skills. Ability to converse in a foreign language will be an added advantage.
  • Proficient in Microsoft Office software and Internet.
  • Possess a Class 3 Driving License will be an advantage


We offer a unique working environment within our innovative W brand and our dedicated team!

Apply now!

Company Overview

Explore the exhilaration of a tropical escape when you step through the doors of W Singapore – Sentosa Cove, nestled in the lush greenery and lively coastal setting of Sentosa, Singapore’s resort island. Slip into something comfortable and take a whirl into the extraordinary at W Singapore as we feature 240 sea and marina facing guestrooms, including four WOW Suites and one Extreme WOW Suite (W’s interpretation of the Presidential Suite). From Wonderful to Extreme WOW, all rooms and suites feature custom-made furnishings, stylish accents unique to Singapore and W’s signature amenities including W bed, a luxurious ensemble with a feather-top mattress and goose-down comforter, “Munchie Boxes” stocked with exclusive amenities, cutting-edge technology including mood lightings and the most advanced in-room entertainment systems including 42” LED TV, Wi-Fi and iPod plug-and-play.
... Learn More

View All Jobs