Guest Relations Exective

Hotel Clover

Guest Relations Exective

Hotel Clover


Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Customer Service, Hotels/Integrated Resorts

Qualification: Diploma

Salary: Login to view


Position Summary:

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city, complete their pre-registration formalities.Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback and do any possible first-hand service recovery steps.

 

Duties and Responsibilities:

  • Welcome guests during check-in and giving a fond farewell to guest during checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing all our guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • The detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on guest’s reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages.
  •  Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeeping for cleaning of rooms.
  • Perform appropriate cashier activities as and when required.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift

Company Overview

Hotel Clover is a collection of innovative, novel and concept-driven boutique hotels. No 2 hotels are alike and each of our properties is uniquely themed and well-appointed, with a story to tell.  
Understanding the profile of our guests as travellers seeking out fully immersive cultural experiences of each destination, Hotel Clover offers our guests an experience that is renewed, welcoming, sophisticated and surprisingly unexpected. Hotel Clover is passionate about providing world-class service and hospitality to our guests. We understand every aspect of our guests’ needs and pamper them with our genuine hospitality, our amenities, our design and our technology - creating a memorable and unforgettable journey.
 
Wherever we are, Hotel Clover is looking to be at the heart of it all.
http://www.hotelclover.com/

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