Field Service Engineer

General Electric Power

Field Service Engineer

General Electric Power

Job Nature: Permanent

Position Level: Entry Level

Job Category: Maintenance, Medical/Life Science

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view

Role Summary/Purpose :Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to a modality or modalities in the assigned area.

Essential Responsibilities :

1. Maintain all models specific to a modality in the assigned area.
2. Perform total system level trouble-shooting on complex multi-symptom problems.
3. Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
4. Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
5. Assist in the growth and direction of business in geographic area.
6. Responsible for Warranty and PMS contract cost control.
7. Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
8. Play a leading role in complex and multi-functional rooms.
9. Share best practices.
10. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements :

1. Qualified to degree level or equivalent. Fresh graduate / 1-2 years on the field experience / 5-10 years working experience (changing industry) will be considered.
2. Technical and analytical skills, with between one and two years of Field Services experience.
3. Comprehensive knowledge of a specific modality or multi-modalities.
4. Sought by others for guidance and advice.
5. Proficiency in English.

Company Overview

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
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