Job Postings

Established in 1959, the Ministry of National Development (MND) is the key government ministry responsible for national land use planning and development.

We guide Singapore’s land use planning, urban redevelopment and building conservation, deliver affordable and quality public housing, develop an efficient construction industry to ensure a safe, quality and sustainable built environment, provide and manage parks, open spaces and the conservation of nature areas, maintain a high standard of primary food safety and animal and plant health, as well as protect consumer interest by raising the professionalism in the real estate agent industry.

The MND’s vision for Singapore is “An Endearing Home and a Distinctive Global City”. In MND, we aim to achieve this by developing world-class infrastructure, creating a vibrant and sustainable living environment and building rooted and cohesive communities. 

Together with our statutory boards, namely, the Agri-Food & Veterinary Authority (AVA), the Building and Construction Authority (BCA), the Council for Estate Agencies (CEA), the Housing & Development Board (HDB), the National Parks Board (NParks), and the Urban Redevelopment Authority (URA), the Ministry continues to provide the best home for Singaporeans and all those who come to Singapore.

 

Executive/Manager, Channels Management (Municipal Services Office)

Responsibilities

You will be involved in the daily operations of the MSO Channels Management team managing citizens' feedback. The team receives feedback on municipal issues through various channels such as OneService App/Portal, phone calls, emails, and social media platforms. You would be part of a team ensuring that daily operations run smoothly and service delivery standards are met. Your duties include maintaining and refining the customer relationship management system platform, as well as reviewing and updating relevant protocols and documentation. On a regular basis, you would be required to produce trend analysis and case reports, as well as participate in projects and initiatives to achieve service excellence in municipal services delivery.

Requirements

  • Individuals who seek hands-on experience and the opportunity to shape the citizen-government service through handling complex municipal feedback.
  • Analytical, loves problem-solving and possesses strong communication skills to communicate your ideas and to influence stakeholders to work towards win-win outcomes.
  • Preferably with past experience in Quality Service Management or Customer Service and seeking exposure in a multi-issue and multi-agency environment.
  • With frequent interactions with senior leadership and various stakeholders, applicants should preferably possess excellent interpersonal skills, writing and presentation skills.
  • An all-rounded team player who enjoys working with people and preferably 2 years of working experience in feedback management.

  

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For career opportunities with our statutory boards, please click here.

MND EDGE Scholarships

If you share our passion to shape the city of tomorrow, we invite you to apply for our MND EDGE Scholarships to pursue a diverse range of undergraduate
programmes such as:-

MND EDGE Scholarship (Sustainable Development): Engineering, Urban Studies, Urban Planning & Design, Environmental Science, Real Estate, Sociology, Economics, Geography and any other related disciplines

AVA Undergraduate Scholarship: Economics/Business, Agribusiness/Agricultural Economics, Aquaculture, Science, Food Science, Horticultural Science, Veterinary Science and any other related disciplines

BCA Undergraduate and Mid-Term Scholarships: Architecture, Architecture & Sustainable Design, Civil / Structural / Electrical / Coastal / Mechanical / Environmental Engineering, Engineering Systems & Design, Project & Facilities Management

HDB Undergraduate and Mid-Term Scholarships: A range of disciplines including Architecture, Urban Design, Town Planning, Geography, Civil / Electrical / Mechanical Engineering, Economics, Sociology, Actuarial Science, Statistics, Building, Real Estate and Communications & New Media

NParks Undergraduate Scholarship: Horticulture, Forestry, Botany, Environmental Science / Management

GB Undergraduate Scholarship: The following list shows the courses of study that our scholars are encouraged to study in, but not limited to: Plant Sciences, Applied Sciences, Horticultural Science, Botany, Forestry, Biotechnology, Landscape Architecture.

URA Undergraduate and Mid-Term Scholarships: Architecture, Urban Design, Landscape Architecture, Town Planning, Transport Planning, Civil Engineering, Environmental Engineering/Environmental Studies, Computer Science, Statistics, Mathematics, Economics, Real Estate, Sociology, Geography/GIS.

Apply through the BrightSparks portal by clicking on the logos above.

Internships

The MND Internship Programme offers students who are interested in a career in MND and in the Civil Service, an enriching opportunity to discover your potential.

In the ten-to-twelve week internship at MNDHQ, you will be attached to one of MND's core functions, depending on your interest. Whichever path you choose, expect to realise your leadership potential in a dynamic environment where you will grow personally and professionally. More importantly, through the varied and challenging assignments, you will have a better understanding of MND's operations as well as gain greater insights into public policy-making.

If you are keen on an internship with MND, we welcome you to submit your application for an internship with MND to mnd_hq@mnd.gov.sg and indicate the duration and period of your availability.