Opening for Customer Service Executive (Correspondence Unit)



Join Us For a Meaningful Career


Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family, in one of the following fields:




"There is great satisfaction when we manage to recover the employee's CPF contributions, particularly when we can help more vulnerable groups like the low-wage workers."


Khoo Lee Shan
Senior Investigation Officer (Recovery)

Management of CPF Schemes

CPF Schemes


"I took up the Education Reimbursement Scheme to complete my part-time degree and was subsequently sponsored for a graduate diploma in Leading and Sustaining Change Management under the Training Sponsorship Scheme. I was also exposed to different portfolios to take on more challenging roles and to develop my potential."


Joanne Tan Hwee Guek
Assistant Director
(Member Accounts Services)

Customer Service

Customer Service


"Our Parent-Care Leave gives me time to accompany my parents for their medical appointments."


Haryati Bte Zainal Abidin
Assistant Head
(Service Centre & E-service)

Information Technology

Information Technology


"Unlike the other organisations I've worked for, CPF Board has a unique culture where our Core Management communicates and interacts with staff frequently and efficiently. There is no lack of open avenues to facilitate such communication within the Board."


Sameer Javad
Senior IT Consultant
(Member Application Systems 1)

Career Opportunities

The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.

Customer Service Executive (Correspondence Unit)

Job Responsibilities

  • Handle customers’ enquiries received via mail, email, web chat and on social media
  • Ensure that service standards and key performance indicators are met
  • Understand customer situations and suggest options to help customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; escalating unresolved issues.
  • Practices and adheres to 3 ‘E’ service principles of Easy, Empathetic and Effective in the course of service delivery. 
  • Suggests and participates in initiatives for process improvements


  • Tertiary qualification, with preferably minimum 1 year customer service experience handling enquiries via email, web chat and social media. Recent graduates with an interest in customer care are also welcome to apply
  • Meticulous, resourceful and organised
  • Effective communication skills
  • Fluent in reading and writing English
  • Good problem solving skills
  • Ability to discern nature of a writer’s concerns and determine how to reply
  • Able to work both independently and as a team-player
  • Self -motivated and possesses initiative, positive attitude and a customer-centric mindset
  • Proficient in Microsoft Office tools (eg powerpoint, excel, word)

TRUST. Everything We Stand For.