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Technical Specialist (Mobile & Laptop) job in Tampines at COURTS (Singapore) Pte Ltd

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Technical Specialist (Mobile & Laptop) at COURTS (Singapore) Pte Ltd

Technical Specialist (Mobile & Laptop)

COURTS (Singapore) Pte Ltd Tampines Contract

At COURTS, we understand that finding the right career path is a journey worth taking! With the professional guidance & support from our dedicated team, hop on to an exciting opportunity to grow with COURTS today!

Everyone has the opportunity to make a meaningful contribution to their space, and to grow above and beyond in the dynamic world of retail.

If you are a go-getter with a passion for service, we believe there's no place like COURTS to start taking your retail career to the next level.

As an integral part of the Solutions Team, the successful candidate will report directly to the Director of Merchandising directly.

The essential responsibilities of the incumbent includes:

Mobile Repairs: 

  • Diagnose, troubleshoot and repair mobile devices;
  • Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;
  • Maintain and use repair tools and equipment.
  • Provide estimates and quotes;
  • Ability to multi-task between repairs and customer service;

Notebook Repairs:

  • OS Setup & Software installations
  • RAM upgrades
  • Screen replacement
  • Keyboard replacement
  • Battery replacement
  • Assess and fix water damage on motherboard
  • Identify issues and provide technical solutions
  • Ability to multi-task between repairs and customer service
  • Any other ad hoc duties as assigned

Reporting:

  • Perform general administration duties
  • Assisting the Merchandisers on S4-related campaigns follow-up, POS, and product code creations
  • Weekly S4 Stores’ Sales Tracking and analysis

Knowledge & Experience

  • Proficient in MS Office & Excel 
  • Have experience in Handphone repair
  • Basic computer hardware knowledge
  • Up-to-Date Knowledge with variety of Operating Systems
  • “O” Level/ ITE Nitec/ Diploma in related fields
  • Minimum 1 year of working experience
  • Ability to repair a variety of mobile devices (i.e. Android or Apple)

The successful candidate would possess the following attributes:

  • Must be willing to work on Weekends, Public Holidays and Retail Hours
  • Committed and able to work independently
  • Customer Service orientated
  • Attention to detail and show initiative
  • Good interpersonal and communication skills
  • Excellent time management skills and the ability to prioritize work

Recommended Skills

  • Electronics
  • Repairing (Manual/Mechanical)
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