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Service Engineer job in Tuas at SUNSTREAM INDUSTRIES PTE LTD

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Service Engineer at SUNSTREAM INDUSTRIES PTE LTD

Service Engineer

SUNSTREAM INDUSTRIES PTE LTD Tuas Permanent
2,800 SGD - 3,800 SGD/Month

Job Scope

  • Warranty administration.
  • Manage parts inventory.
  • Provide support to Sunstream Industries service customer requirement.

Job Responsibilities :-

Administration

  • To resolve all issues pertaining to customer service reports, customer service report coding & time utilities and parts. 
  • To assess and prepare estimates/quotations for his group of customers.
  • Prepare monthly reports for management.
  • Assist accounts receivable in the recovery of outstanding accounts.

Customer Service

  • To liaise with, improve customer relations by visiting his group of customers on a regular basis.
  • Ensure that customers are aware of Sunstream Industries's OH&S policy requirements.

Warranty

  • To file warranty claims on products with principals and enter claims into the system.
  • Working closely with customers gathering and analyzing customer feedback and complaints on equipment breakdown
  • Liaise with the principal concerning product quality and related issues

Product Support & Training

  • Carryout practical training for customer
  • Co-ordinate Technical Supports & assist in the resolution of technical problems.
  • To provide operation’s training to his customers where required.

Job Requirements :-

  • Preferred candidate must possess at least ITE/Diploma/Higher/Graduate Diploma Mechanical Engineering and Mechatronics Engineering
  • Preferably with hydraulic experience.
  • Preferred 1-2 Year(s) of working experience in the related field is required for this position.
  • Proficient in handling technical and service-related issues
  • Must be able to work independently

For more information on our Company, please visit www.sunstream-industries.com

Recommended Skills

  • Installations (Manual/Mechanical)
  • Maintenance
  • Technical Support
  • Troubleshooting (Problem Solving)
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