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Contact Center Team Lead | Contract #pridepass job in Singapore at Manpower Singapore

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Contact Center Team Lead | Contract #pridepass at Manpower Singapore

Contact Center Team Lead | Contract #pridepass

Manpower Singapore Singapore Contract
4,000.00 SGD - 5,000.00 SGD /Month

Job Scope:
  • Coach and guide customer service officers (CSOs) to answer customers' queries and provide first call resolution
  • Conduct business reviews and provide suggestions on processes
  • Manpower management and shift adherence of CSOs
  • Monitor and coach on agent productivity to achieve SLA adherence
  • Conduct performance review with CSOs - identifying areas of training and improvement
  • Team engagement and retention strategy and implementation
  • Handle ad hoc duties as required

Job Qualifications:
  • Minimum of 3 - 5 years of experience working in a contact center industry
  • Diploma or Degree with any related field
  • Active listener and possesses problem-solving skills
  • Fast learner and good team player
  • Demonstrates good customer service and communication skills
  • Comfortable to work in a fast-paced environment - 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open to work in rotational shift including weekends and public holidays
  • Location: Suntec City

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit


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