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IT Support Engineer
- Excellent communication skills
- Work alongside & learn from best in class talent
- Excellent career development opportunities
Our Client incorporated in 2002, has grown from a photocopier service provider to a service solution provider specialize on Copier Solutions, ERP Solution and IT Solution that helps organizations create, organize and share their information in a structured process that optimize effective business decisions.
The Job
Job description
- IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.
- Provide technical support to customers via email, phone and onsite.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone and email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform regular system monitoring, backup status and OS updates.
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in ticketing system
- Maintain up to date and accurate customer documentation
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures
Ideal Candidate
Job Requirements
- Candidate must possess at least Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of Windows 10, Windows Server, DNS, router, NAS, email, printer.
- Good understanding of computer systems, networking, ERP system
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
Ref: UMA86V30SM
Recommended Skills
- Desktop Support
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Job ID: UMA86V30SM
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