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IT Support Engineer job in Downtown Core at SnapHunt Pte Ltd

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IT Support Engineer at SnapHunt Pte Ltd

IT Support Engineer

SnapHunt Pte Ltd Downtown Core Permanent
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  • Excellent communication skills
  • Work alongside & learn from best in class talent
  • Excellent career development opportunities

Our Client incorporated in 2002, has grown from a photocopier service provider to a service solution provider specialize on Copier Solutions, ERP Solution and IT Solution that helps organizations create, organize and share their information in a structured process that optimize effective business decisions.


The Job

Job description


  • IT Support monitors and maintains the company computer systems, install and configure hardware and software, and solve technical problems.
  • Provide technical support to customers via email, phone and onsite.

Responsibilities 


  • Serve as the first point of contact for customers seeking technical assistance over the phone and email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Perform regular system monitoring, backup status and OS updates.
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in ticketing system
  • Maintain up to date and accurate customer documentation
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures

Ideal Candidate

Job Requirements


  • Candidate must possess at least Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Windows 10, Windows Server, DNS, router, NAS, email, printer.
  • Good understanding of computer systems, networking, ERP system
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills

Ref: UMA86V30SM

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Job ID: UMA86V30SM

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